IT Infrastructure Support Engineer Ukraine

Responsibilities

• Provide support for Endurance’s global data center environment which includes Windows server technologies, VMware, VEEAM and general server/datacenter maintenance
• Provide immediate 3rd level server support for problems escalated by Datacenter Operations Team, Service Desk, App/Dev, or business users
• Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
• Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience
• Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance
• Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc
• Identify, plan, and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure
• Ensure all support requests, projects, and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner
• Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc

Requirements

• 7+ years of equivalent work experience
• 5+ years of infrastructure support experience and operational excellence
• Infrastructure experience is required in VMware, Windows Server, SAN (NetApp, HP Nimble)
• Excellent technical skills including, however, not limited to, Microsoft Operating systems server 2008-2019, Powershell, Exchange 2010-2019, Office 365, Active Directory, VEEAM, SCOM 2012-2019, Networking (both LAN and WAN), DNS, DHCP, Experience working with HP Server and Blade class machines
• Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes
• Hands on experience with VMware vSphere 6.x - able to act as 3rd tier support for escalated issues. VCP-DCV 6.0/6.7 or later preferred
• Hands on experience with backup tools including Veeam Backup and Replication, Cloud Endure and Cloudranger preferred
• Strong experience managing virtual instances in cloud environments (Azure, AWS and GCP), including associated elements such as security groups, resource groups, load balancers, storage devices, backup & recovery, and network resources
• trong experience in Microsoft Exchange 2016 or later and Office 365. Must be able to act as 3rd tier support for messaging related escalated issues
• Strong experience with PowerShell scripting to create automation task to increase team reliability and efficiency. · Experience using Powershell and C# to create runbooks in System Center Orchestrator
• Experience in AWS CLI and Gcloud Command shells to create and run scripts
• Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children