305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Lead ServiceNow Engineer Georgia or Remote
Lead ServiceNow Engineer Description
We are looking for an experienced and dedicated Lead ServiceNow Engineer to join our team.
In this role, you will be responsible for technical supervision, solution design, and hands-on development as part of a greenfield ServiceNow ITSM implementation project. Your work will include the creation of both a front-end portal and corresponding backend modules. This is a great opportunity for a knowledgeable professional who is ready to take on leadership duties and guide a team through a major IT service management implementation.
This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.
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Responsibilities
- Lead and manage a small implementation team, while providing technical guidance and support
- Architect and design comprehensive solutions on the ServiceNow platform
- Ensure the solution's alignment with business requirements and industry best practices
- Execute hands-on development including customization, scripting, and configuration of ServiceNow
- Oversee code quality and implementation of development standards
- Collaborate with stakeholders to convert functional requirements into technical solutions
- Perform code reviews and troubleshoot any technical issues that arise during implementation
- Stay updated on ServiceNow capabilities and continuously work towards improvements
Requirements
- Hands-on experience with ServiceNow, including front-end portal and corresponding backend modules
- Proven track record of leading and managing a team implementing end-to-end ServiceNow ITSM solutions
- Expertise in the technical areas of ServiceNow ITSM such as solution design, development, scripting, and configuration
- Strong understanding of ITIL processes
- Excellent problem-solving skills, including experience with code reviews and troubleshooting during the implementation phase
- Exceptional communication skills with the ability to clearly explain complex technical concepts
- English B2 and above
Nice to have
- Up-to-date ServiceNow certifications
We offer
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)
EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.
