Senior Dynamics CRM Functional Consultant Ukraine or Remote

Responsibilities

• Analyze business requirements and translate them into functional specifications
• Configure Microsoft Dynamics CRM to align with client needs and business processes
• Enhance existing CRM configurations to boost performance
• Collaborate with technical teams to ensure integration of solutions
• Engage with clients to gather feedback and set clear expectations
• Conduct training sessions for end-users focused on CRM functionalities
• Perform impact analysis and highlight changes to business processes
• Facilitate communication between stakeholders and technical teams
• Manage CRM-related projects from initiation through completion
• Conduct testing to validate system functionality
• Support the adoption of Agile practices within the team
• Assist in creating comprehensive business analysis documentation
• Stay informed on industry trends and emerging technologies
• Provide guidance to teams on CRM best practices
• Work effectively both independently and within collaborative teams

Requirements

• 3+ years of experience as a Consultant in the IT or Insurance industry
• Expertise in MS Dynamics 365 CRM configuration and familiarity with out-of-the-box functionality
• Knowledge of MS Power Apps and Power Automate, including application lifecycle management
• Background in agile practices and proven ability to work within agile teams or independently
• Understanding of application programming, QA, database systems, and system design
• Strong communication, presentation, and negotiation skills, with the ability to engage technical and non-technical stakeholders
• Proficiency in managing customer expectations, performing impact analysis, and handling critical issues
• Analytical mindset with a bias toward action and ability to manage ambiguity in dynamic environments
• Advanced level of spoken English

Nice to have

• Knowledge of Virtual Agents (AI ChatBots), Power Portals, Power Automate, and Power BI
• Familiarity with additional ERP/CRM systems beyond Microsoft
• Qualifications in Data Science
• Experience operating in a startup environment

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children