Salesforce Business Analyst Remote

Responsibilities

• Develop and maintain a prioritized backlog of EPICs aligning with long-term strategic objectives
• Collaborate with stakeholders to identify, document, and define major functionalities and features within the Experience Cloud
• Regularly update the backlog reflecting shifts in business priorities or implementation feedback
• Analyze and define different user personas interacting with the Experience Cloud platform
• Map persona-specific needs to platform features and functionalities ensuring requirements are thoroughly addressed
• Facilitate workshops to validate and refine persona definitions
• Collaborate with architects and developers to outline Business Process Architectures at multiple detail levels
• Document and communicate business process configurations within the Experience Cloud
• Offer consultative support on BP architecture configurations focusing on best practices
• Break down EPICs into clear and manageable user stories for developers
• Define measurable acceptance criteria for each user story to guide testing and validation
• Lead agile ceremonies such as sprint planning, reviews, and retrospectives

Requirements

• At least 2 years of experience working with Salesforce or equivalent
• Proficiency in Salesforce Configuration, Salesforce Consulting, and Salesforce Experience Cloud
• Salesforce Admin Certification and Experience Cloud Certification
• Qualifications in preparing requirements and user stories
• Strong presentation skills
• Competency in understanding media processes
• English proficiency at a B2 level or higher

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!