Billinghurst 1833
6º Floor
C1425 Ciudad
Autónoma de Buenos Aires
Argentina
Lead ServiceNow Engineer Armenia or Remote
Lead ServiceNow Engineer Description
We are looking for a skilled Lead ServiceNow Engineer to support our client’s upcoming initiatives in expanding and refining their ServiceNow ecosystem.
This role involves implementing and optimizing capabilities such as Hardware and Software Asset Management, App Portfolio Management, GenAI integration, and SecOps modules. If you are ready to make a significant impact, we encourage you to apply.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
#LI-DNI#LI-VA2
Responsibilities
- Lead the implementation of ServiceNow modules including Hardware Asset Management, Software Asset Management, App Portfolio Management, SecOps, and GenAI components
- Support ongoing IT Service Management improvements and drive Configuration Management Database data cleanup and optimization efforts
- Define and implement configuration rules, discovery scopes, and asset creation logic
- Develop and optimize workflows using Flow Designer
- Collaborate cross-functionally to align ServiceNow capabilities with ITIL processes
- Provide guidance on Common Service Data Model and configuration item modeling
- Contribute to the development of digital portfolios and service offerings using Digital Portfolio Management and Service Builder
Requirements
- 5+ years of experience in the ServiceNow platform
- 1+ years of relevant leadership experience
- ServiceNow Certified System Administrator, Implementation Specialist in Discovery, Implementation Specialist in Service Mapping
- Strong command of Common Service Data Model and Configuration Item modeling
- Proficiency with Flow Designer and scripting business rules
- Understanding of relationships between Configuration Items
- Familiarity with ITIL practices and how Configuration Items support them
- Ability to distinguish between discoverable and non-discoverable attributes
- Knowledge of asset creation rules defined in ServiceNow
- Fluency in English at a minimum B2+ level
Nice to have
- Experience with Digital Portfolio Management
- Familiarity with Service Builder for managing offerings
- Exposure to Agent Client Collector and MID Server web socket endpoints
We offer
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning and Get Abstract
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.
