305 King St W
Suite 1100
Kitchener, ON N2G 1B9
Canada
Service Desk Specialist Kosice, Slovakia
Service Desk Specialist Description
#LI-DNI#Not found
Responsibilities
- Provide first and second level support for all IT related issues and service requests, solving complex inquiries independently
- Apply extensive technical knowledge in Apache NiFi, Splunk and Elastic to troubleshoot and resolve reported issues quickly and accurately
- Document all inquiries, incidents and interventions carefully and accurately
- Exhibit excellent customer service skills, ensuring high quality and professional interactions with all users
- Collaborate effectively with technical staff and engineers to find solutions and handle escalated issues
- Handle incident management, including tracking and escalating incidents and service requests
- Be involved in continuous training initiatives to maintain and enhance your technical expertise in the technologies we utilize
- Contribute to process improvement and drive efficient operations within the Service Desk team
Requirements
- Strong communication skills with the ability to analyze and communicate requests clearly and succinctly
- Relevant experience in consulting, with the ability to advise customers and solve problems
- Sound technical understanding of Apache NiFi, Splunk and Elastic
- Proven experience providing first and second level support
- Excellent fault diagnosis skills, with the ability to quickly identify and resolve technical problems
- Fluent English (written & oral) and proactive communication skills
- Exceptional customer service skills
- Rigorous documentation capabilities
- Strong teamwork ethic
- Demonstrated ability to manage multiple tasks simultaneously
- Understanding of escalation channels and procedures
- Commitment to continuous learning and development in the mentioned technologies
- Readinnes to have business trips to Stuttgart
We offer
- Opportunity to work in a fast-paced, agile, software engineering culture
- Benefit program (5 weeks of vacation, 5 paid sick days, meal vouchers, cafeteria and recreation bonuses, reimbursement of glasses, contribution to pension fund)
- Referral bonuses for recommended candidates
- English language courses
- Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more
Certain benefits and perks may be subject to eligibility requirements and may be available only after you have passed your probationary period.