Senior End-User Support Engineer Singapore

What You’ll Do

• Service Desk Management:
  • Manage a team handling desktop support, service desk functions, and VIP support
  • Ensure high-performance service delivery, including improvement initiatives and post-incident reviews
  • Develop a deep understanding of projects to optimize service delivery and meet customer expectations
  • Analyze processes and implement strategies to improve service delivery
• Performance and Quality Management:
  • Recommend and implement service delivery improvements
  • Track and report on service delivery performance to management
  • Collaborate with teams to set IT standards
• Stock and Inventory Management:
  • Design and implement an inventory tracking system
  • Manage supplier relationships and stock levels
  • Purchase new equipment and negotiate favorable contracts
  • Lead annual stocktaking and verification
• Budget, Procurement and Forecasting:
  • Manage and execute IT procurement within budget
  • Monitor spending and implement budget controls

What You Have

• 5-8 years of experience leading a team
• Excellent customer service skills
• Experience working with outside vendors
• Strong knowledge of how to handle issues, escalate problems, and follow IT best practices
• Proven ability to manage and lead people, both in person and remotely
• Positive attitude, adaptable to change, and able to motivate others towards company goals
• Independent worker with strong communication skills to thrive in a team environment

Why EPAM

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

Life at EPAM

• EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers
• You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.  

How We Hire

• Apply and tell us about yourself
• Go through some standard interviews:
  • General interview with a recruiter
  • Technical interview with our technology experts
  • Manager interview or Offer interview with a hiring manager
• Get ready to join the team