Junior Service Desk Specialist Georgia

What You’ll Do

• Work with incidents: recording, classification, initial triage, resolution, recovery, and closure
• Monitor the status and progress toward resolution of all open incidents
• Keep affected users informed about progress
• Detect potential trends and liaise with problem management where applicable

What You Have

• Knowledge of e-mail correspondence and phone etiquette
• Flexibility to use the MS Windows suite
• English level: B2+ and higher, both written and spoken
• Expertise in ITIL event and incident management processes

Nice to have

• Novice knowledge of Linux
• Understanding of basic networking terms
• Familiarity with Android / iOS general interface and features
• Cloud Infrastructure knowledge

We Offer

• We connect like-minded people :
  • Delivering innovative solutions to industry leaders, making a global impact 
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home 
  • Opportunity to work abroad for up to two months per year 
  • Relocation opportunities within our offices in 50+ countries
  • Corporate and social events     
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs 
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru 
  • Free English classes with certified teachers    
• We cover it all:
  • Participation in the Employee Stock Purchase Plan 
  • Monetary bonuses for engaging in the referral program 
  • Comprehensive medical & family care package   
  • Five trust days per year (sick leave without a medical certificate)   
  • Benefits package (sports activities, a variety of stores and services)

About EPAM

• EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, customers, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow