Salesforce Service Agent AI Coach
Experience breakthrough agent performance with EPAM's Salesforce Service Agent AI Coach! This cutting-edge AI-powered tool transforms your service agents into experts, providing real-time, Einstein-powered guidance tailored to your company's Standard Operating Procedures (SOPs). Whether they're seasoned professionals or new recruits, our AI Coach equips your agents to resolve cases faster and deliver exceptional service, making every customer interaction outstanding. Start wowing your customers with best-in-class service today!
Industry Challenges
4-6
weeks
spent to onboard new Service Agents
42%
is the average customer
support turnover rate*
$6,523
is the average training cost to onboard a customer support agent**
* Stats are from a NICE WEM Global Survey from surveys done across the US and UK
** Stats are from a Contact Center Magazine
Key Features & Benefits
![Image](/content/dam/epam/case_studies/transforming-from-an-education-publisher-to-an-edtech-giant/01.png)
![Image](/content/dam/epam/case_studies/transforming-from-an-education-publisher-to-an-edtech-giant/02.png)
![Image](/content/dam/epam/case_studies/transforming-from-an-education-publisher-to-an-edtech-giant/03.png)
![Image](/content/dam/epam/case_studies/transforming-from-an-education-publisher-to-an-edtech-giant/04.png)