Senior Network Support Engineer Bogota, Colombia

Responsibilities

• Design, develop and deploy network infrastructure spanning LAN/WAN environments
• Handle 3rd level troubleshooting across all LAN/WAN issues
• Maintain all network monitoring and reporting systems
• Generate and upkeep comprehensive documentation for all deployed systems and changes
• Deliver non-business hours support when on on-call duty
• Complete administrative tasks including time entry and status reports
• Install and configure a variety of network devices and services, like routers, switches, firewalls, and VPNs
• Update systems with new patches, hotfixes, service packs, and security configurations
• Monitor network performance to guarantee system availability and reliability
• Track system resource utilization for capacity planning
• Ensure compliance with configuration and change management policies
• Implement security tools and procedures in collaboration with the security team
• Partner with vendors and IT staff for problem resolution
• Provide technical trainings to internal teams

Requirements

• Proficiency in next-generation firewall technologies, preferably Cisco Firepower
• Background in SD-WAN technologies, Silver Peak preferred
• Competency in troubleshooting network loops, asymmetric routing, and STP issues
• Capability to configure and troubleshoot Cisco ASA, IPS, and ISE
• Familiarity with troubleshooting wireless technologies, Cisco WLC preferred
• Skills in troubleshooting and configuring EIGRP, OSPF, BGP, VLAN, VTP, STP, EtherChannel, and QoS
• Understanding of TCP/IP, HTTP, HTTPS, FTP, SMTP, SNMP, SSL, and other application protocols
• Expertise in network security setups including IPSec/SSL VPN, Cisco AnyConnect, AAA architecture, TACACS+, RADIUS, and 802.1x
• Proficiency in managing Cisco Catalyst & Nexus 9K/7K series switches
• Skills in configuring Cisco IOS, NX-OS software, and application load balancers
• Knowledge of firewall cloud services, Zscaler preferred
• CCNP certification required
• BA Degree / B.S. Degree

Nice to have

• Experience working with various applications such as SAP, Citrix, and Portal
• Additional certifications in network or security domains are highly advantageous

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!